WE ARE ACTIVELY SEARCHING FOR A CANDIDATE TO FILL THE FOLLOWING POSITION

Retail and Warehouse General Manager

Mission:

SCHIP is an acronym for Shelburne Charlotte Hinesburg Interfaith Projects. It was formed in 2003 as a 501(c)(3) organization of local faith communities. We work together to raise funds for grants to improve the lives of our neighbors and to strengthen our communities. The funds are generated by the sale of items donated to SCHIP's Treasure Resale Shop. From store proceeds, over $750,000 in grants have been made to support food shelves and emergency aid, community projects, education, health and welfare needs.

Primary Purpose of Position:

SCHIP seeks a dynamic, creative, and energetic professional to oversee our retail shop and donation warehouse.  This position will work collaboratively with the Board, as well as the Merchandise Coordinator to continue to build on a retail program and warehouse workflow strategy that reflects SCHIP’s unique brand and goals.

Essential Duties and Responsibilities:

• Oversee daily operations of retail shop and warehouse.
• Recruit, hire, train, schedule, supervise and evaluate staff and volunteers. 
• Work cooperatively and respectfully with Board, staff and volunteers.
• Maintain appropriate inventory levels at shop and warehouse to meet yearly sales goals.
• Maintain flexible systems at shop and warehouse for product, supplies and fixtures.
• Maintain high standards of organization at the warehouse to ensure efficient workflow.
• Maintain effective, efficient sorting and distribution schedule at the warehouse. 
• Work with Merchandise Coordinator to ensure best quality product in shop.
• Manage flow of donations from shop to the warehouse in a timely manner.
• Work with Merchandise Coordinator to ensure shop is merchandised appropriately.
• Manage timely seasonal changes of product at warehouse and shop. 
• Plan seasonal promotions.
• Manage Square POS, including troubleshooting when issues.
• Manage Social Media platforms in conjunction with Merchandise Coordinator. 
• Responsible for monthly P&L results and reporting to Board.
• Communicating any issues and/or concerns to Board.
• Maintain a high level of SOPs.
• Manage all building related concerns (maintenance and repairs).
• Order supplies for shop and warehouse.
• Maintain organized storage areas at shop (attics and basement).
• Drive donation van between shop and warehouse on a regular basis.
• Assist in emptying the donation van on a regular basis.
• Develop and implement a retail strategy for building out an on-line retail business.
• Responsible for hanger donations in conjunction with the Board.
• Other duties as assigned.

Knowledge, Skills and Ability:

• Excellent supervisory skills.
• Strong problem-solving skills.
• Excellent organization and time management skills.
• An ability to manage multiple priorities at the same time.

• Computer skills, including working with Square and Google Docs & Sheets.
• Ability to read and understand a Profit and Loss Statement
• Must possess an understanding of or strong interest to learn “second-hand” retail….
• Must possess a strong understanding of inventory control.
• Goal-oriented with the ability to analyze data and provide action-oriented plans.
• An ability to delegate and to motivate staff and volunteers. 
• A friendly, flexible, approachable manner.
• Experience with budget management.
• Must possess a commitment to provide exceptional customer service. 
• Excellent communication skills.
• Detail oriented.
• Self-motivated.

Work Schedule and special conditions:

The normal work hours for this position will include weekday and weekend hours.  Travel between the shop and the warehouse will be necessary on a regular basis.

Qualifications:

Candidate must have a minimum of 2-3 years supervisory experience in a specialty retail and/or inventory control setting.  Must be able to lift 30+ pounds on a regular basis and climb ladders with hands full of product (not sure how you need to legally phrase that).  And, be computer literate with basic financial skills.

VOLUNTEER POSITIONS:

We are always in need of help. Do you like clothes, stuff, people and your community?  If so, please consider volunteering. If you can donate 2 or 3 hours a week at the shop, we'll show our appreciation by giving you a 25% discount on clothing items during the week you volunteer. And we'll gladly work with your schedule. If you would like to volunteer, call the store at 985-3595 and someone will be in touch if our volunteer coordinator is not available. 

Volunteers are very important to the success of SCHIP's Treasure and a valuable partner to the management team The store and its warehouse are closely linked so volunteers work in both locations. At the store, volunteers welcome customers, help them find items, show them the dressing rooms, and put away clothing that has been tried on but not purchased. When there are no customers to help volunteers go through racks and shelves, straightening merchandise and making sure items are in the proper size and category place. They also help with other tasks such as steaming, ironing, sewing/mending, laundry, shoe cleaning and polishing, and more. At the warehouse, volunteers help in sorting and hanging clothing that has come from the store and assist in putting together clothing that is needed in the store.

Volunteers with specialized backgrounds in something we carry can also be helpful in several ways, including as an advisor on values.  For example, we have a jewelry specialist who identifies all of our jewelry and prepares it for sale and prices it under general guidance from the store manager.  Pricing is usually reserved to the store manager, but if we have available expertise, we are grateful for their added assistance.